Customer Success Manager

Browsi · Senior

About The Position

Browsi is an international B2B SaaS company headquartered in Tel Aviv with global activity. Our AI-driven solution helps top publishers all over the world increase revenues while improving user experience. 

Browsi provides cutting-edge technology for leading publishers, and we’re looking for an awesome addition to our already-growing Customer Success team. So if you like managing top clients from all around the world and working in an agile and tech-savvy environment - this is the right place for you.

 

The right candidate will be one who works well under pressure, thinks out-of-the-box, easily communicates with people at all levels, and is not afraid of challenges and to drive decision-makers to expand the business.

 

Responsibilities

·    Oversee the business and strategic plans with customers from all over the globe

·    Upsell existing clients and plan strategic growth opportunities for internal and external benefits

·    Manage the ongoing retention process of customers, and orchestrate other support and technical teams to coordinate the client's needs

·    Handle feature releases & introduce them to the customers while providing their feedback internally 

·   Work closely with product, R&D and business departments, and understand the product to its core

 

Requirements

Requirements: 

·   At least 2 years of experience as Account Manager, Customer Success Manager or related roles

·   Experience with global B2B customers

·   Strong business level spoken and written English

·   Great communication skills, both verbal and written, and a positive and energetic presence

·   Must be a pusher with a get-things-done attitude

·   Ability to work independently as well as part of a team in a fast-paced environment

 

Advantages:

·   Experience with digital advertising and the AdTech world

·   Tech savvy

·   Proficiency in another language

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