Tier 2 Support Engineer

Browsi

About The Position

Browsi is looking for an experienced Tier2 Support Engineer to join our expanding Customer Experience team and provide the best possible service to our customers around the world. This position offers exciting interaction with diverse businesses, as well as challenging technical work and opportunities for learning and development. If you're a people person at heart, a self-starter, and a team player - we want to hear from you!

Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position In-Office located in Ramat-Gan.

About The Role

  • Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
  • Manage and solve assigned cases by providing the best support solution given the client's needs
  • Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution 
  • Handling technical inquiries related to improperly constructed HTML or CSS, websites, or other technical issues with our internal product.
  • Write javascript code to meet clients' needs
  • Debugging website issues with web styling and design
  • Triage technical issues, resolve problems independently and escalate where appropriately


Requirements

  • You have a strong foundational understanding of the web and you’re familiar with HTML, CSS, JavaScript, APIs, and debugging tools (i.e., chrome dev tools)
  • Experience with inspecting and diagnosing web applications, mobile applications
  • Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
  • Experience with SQL
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal skills and multitasking abilities
  • Positive attitude, empathy, high energy, ability to take initiative and adapt
  • Additional - French/Italian/Spanish as a second language (preferred)


Apply for this position